Refund Policy
Our aim is to set clear expectations before paid work begins and to handle cancellation or refund requests fairly.
Draft policy for legal review. This page is a general business-policy draft. The final terms should be checked against AuthorVeyra's registered business jurisdiction, payment arrangements and the written agreement for each project before publication.
1. Project-specific terms
Before paid work begins, AuthorVeyra will provide or agree in writing on the project scope, deliverables, fees, payment schedule, estimated timeline and any applicable cancellation or refund conditions. Project-specific terms will be read together with this policy.
2. Requests before work begins
If you have paid for a project but AuthorVeyra has not started the agreed work, you may request cancellation and a refund by contacting us. Any refund will be assessed against the project agreement and applicable law, including any clearly disclosed and legitimately incurred costs.
3. Requests after work has started
If work has commenced, the amount refundable, if any, will take account of work already completed, resources committed, deliverables supplied and non-recoverable third-party costs that were disclosed or authorised. Fees for completed work may not be refundable, subject to applicable law and the project agreement.
4. Completed work and digital deliverables
Once an agreed deliverable has been completed and supplied, a refund will not ordinarily be available merely because the client changes their mind or has different preferences, provided the work was supplied in accordance with the agreed scope. This does not limit rights that cannot legally be excluded.
5. Third-party costs
Approved third-party purchases, platform charges, production expenses or other external costs will be identified where reasonably practicable. Costs already paid to third parties and not recoverable by AuthorVeyra may be deducted from a refund where permitted by law and the project agreement.
6. How to request a refund
Email info@authorveyr.com with the project name, payment date, amount paid and a brief explanation. We may request reasonable additional information to identify the transaction and review the request.
7. Review and payment
We will review a request fairly and explain the outcome. If approved, a refund will normally be returned using the original payment method where possible. The time for funds to appear may depend on the payment provider or financial institution.
8. Statutory rights
Nothing in this policy is intended to exclude, restrict or override consumer rights or other legal protections that apply and cannot lawfully be excluded.
9. Contact
Questions may be sent to info@authorveyr.com.
Last updated: 12 November 2026. Obtain legal review and confirm the company's jurisdiction and final commercial terms before publication.